At Liam Frames, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. This Returns & Refund Policy explains the conditions under which returns and refunds are accepted.
Returns
- You may request a return if you receive a defective, damaged, or incorrect product.
- Requests for returns must be made within 7 days of receiving your order.
- To be eligible, the product must be unused, in its original packaging, and in the same condition as received.
- Certain items, such as personalized or special-order products, may not be eligible for return.
Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- Approved refunds will be processed through arrangements made directly with our support team.
- Shipping charges, if applicable, are non-refundable.
Exchanges
- We may offer exchanges for defective or incorrect items, subject to availability.
- If an exchange is not possible, a refund may be provided.
Return Process
- Contact us at [email protected] with your order details and reason for return.
- Our support team will provide you with instructions on how to proceed.
- Ship the product back as instructed, ensuring safe packaging to avoid damage.
Non-Returnable Items
- Products not returned within 7 days of delivery.
- Items not in their original condition or packaging.
- Customized or special-order products.
Contact Us
If you have questions or concerns regarding returns or refunds, please contact us at:
Email: [email protected]